Returns & Exchanges

As we partner with Amzon.co.uk all our products are returned using the Amazon returns policies. Information can be found below.

To return an item you ordered:

  1. Go to the Amazon Returns Support Centre, and click Return items.
  2. Find the order you want to return, and click Return an item from this order.Note: If you don’t see the order you’re looking for, select another option from the See more menu, and then click Go.
  3. Select the items you want to return.
  4. Enter the quantity of items, select an option from the Reason for return menu, and then add any additional information in the Comments box.
  5. To continue, do one of the following:
    • If the item was sold by Amazon.co.uk, select your return option.

    • If the item was sold by a Seller, click Submit for Approval.

Note: Some Sellers may need to review your return request. After the Seller reviews the request, they’ll provide a label or instructions on how to return your items. If you don’t receive a response within two business days, you can submit an A-to-Z Guarantee claim.

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