FAQ


We constantly update our prices to ensure they match those from Amazon and independent resellers, but due to the sheer number of products we sell and the number of price changes that take place, sometimes they may become out of sync whilst our systems are updating.

Our website automatically update the prices for all our products but if a price change happens soon after we have run our price update, there can sometimes be a short while until our automatic process picks up the new price.

Please be assured that the price you pay will always be the price shown at the checkout stage.
You do not need an account with Smoochy.co.uk in order to make purchases. As we use the Amazon payment gateway, all personal information is held with them, so you will need an account with Amazon.

You are still welcome to open an account with Smoochy.co.uk. Your Smoochy account can be used if you want to save the information in your "Wishlist" or if you want to write product reviews for the Smoochy website.
What is the difference between a dildo and a vibrator?

The Vibrator
A vibrator is usually battery powered or rechargeable. This power allows the vibrator to vibrate and usually therefore creates a buzzing noise.

The Dildo
A dildo does not move on its own and therefore does not require power, you are completely in control of what the dildo does and how it moves.
 
If you have forgotten your password, you can easily request a new one. Please follow these simple steps:

  • Ensure you are using the correct email address you used to register your account.
  • Go to the “Login & Register” webpage on our website
  • Click “Forgotten Password”
  • Enter your email address in the space provided and click “Reset Password”


You will automatically receive an email with a link to reset your password. If you don't receive this email, please check your spam folder.
As we partner with Amzon.co.uk all our products are returned using the Amazon returns policies. Information can be found below. To return an item you ordered:

  1. Go to the Amazon Returns Support Centre, and click Return items.
  2. Find the order you want to return, and click Return an item from this order.Note: If you don't see the order you're looking for, select another option from the See more menu, and then click Go.
  3. Select the items you want to return.
  4. Enter the quantity of items, select an option from the Reason for return menu, and then add any additional information in the Comments box.
  5. To continue, do one of the following:
    • If the item was sold by Amazon.co.uk, select your return option.
    • If the item was sold by a Seller, click Submit for Approval.


Note: Some Sellers may need to review your return request. After the Seller reviews the request, they'll provide a label or instructions on how to return your items. If you don't receive a response within two business days, you can submit an A-to-Z Guarantee claim.
Our customer services team will be happy to answer questions you might have about any product we have on the site.

Please write to us via the customer contact form.

All we need to know is which product you are interested in receiving more information about, and your question(s) about it. We might occasionally need to contact a third party with your query, so please bear with us. We try to respond to all queries within 48 hours.
Do NOT follow this link or you will be banned from the site!